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Client Satisfaction Survey
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Client Name
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1. Office Personnel: The office personnel I spoke with to arrange the appointment was helpful and professional.
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2. Arborist: My arborist, Craig, was punctual, well-informed, clear, and thorough.
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3. Arborist/Job Scheduling: The timing for scheduling the job was explained clearly by the arborist and I received proper notification regarding scheduling.
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4. Crew: The crew that performed the work was prepared, knowledgeable, diligent, and enthusiastic.
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5. Crew: The job performed was what I expected and the site was left neat.
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6. Billing: Billing was easy to understand.
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7. Please share any feedback about your experience with your scheduling, arborist meeting, crew performance, or billing. We love the feedback so we can continue to be the best!
Your answer
8. How likely are you to refer us to friends/family?
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9. Follow-up needed?
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Yes - I need to speak to Craig.
Yes - I need a call to schedule another appointment with Craig.
Clear selection
10. In one sentence, how would you describe Heartwood Tree Service?
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