North Carolina’s Preferred Tree & Plant Health Care Experts

 
 
 
  
 
 
 
  
 
 
 Melissa Henderson 
 
2024-06-29
 
 
  
Representative was very knowledgeable and helpful
  
 
  
 
 
 
  
 
 
 Angela Monroe 
 
2024-05-28
 
 
  
Heartwood Tree Service has been my go to for analyzing/diagnosing my trees. Always responsive, do what they say they will do, great correspondence, safe and effective service. They earned my trust and I highly recommend them.
  
 
  
 
 
 
  
 
 
 Hanna Pflaum 
 
2024-01-18
 
 
  
We had Heartwood Tree service come out to assess large Pine Trees in our front yard after big storms hit the Charlotte area to be proactive going forward. We had such an overall amazing experience! It was very easy to make a consultation appointment, someone was able to come out quickly to assess the trees, and give us an honest answer on what to do next with the trees in our yard! Many companies will encourage you to take down trees to make money, but not Heartwood, they are honest with their customers and do what is right for the environment!

I highly recommend using Heartwood for any tree services/needs!
  
 
  
 
 
 
  
 
 
 Allison Wallace 
 
2023-07-21
 
 
  
Fantastic company & customer service! We had a tree removed earlier this month and the team did a great job. There were a few holes left behind in our yard after the removal and the team at Heartwood acknowledged and scheduled a yard company to get them fixed. They are very professional, super responsive and overall offer amazing customer service. We will continue using them for tree maintenance to keep our other trees healthy.
  
 
  
 
 
 
  
 
 
 Mina Mashruwala 
 
2023-02-07
 
 
  
Excellent customer service. When my issue was brought to owner’s attention, owners Patrick and Julia personally contacted me. Came over, evaluated and fixed the issue in most professional manner. Not only they were sympathetic to my point of view, they were very honest and critical of their process. Thank you Julia for taking an extra step in customer satisfaction.
  
 
  
 
 
 
  
 
 
 Super Glide 
 
2022-09-14
 
 
  
Called to set a time for someone to come by and give me an estimate on a bunch of trees I needed pruned. About two weeks later, Scoot arrived and went through the work I wanted to have done. Scott seemed knowledgeable and sent over an estimate the following night.

I liked Scott enough that I was ready to book the service a day or two later. He told me the crew was about three weeks out, which was fine because I had a six week window to get the work done. The problem is that Scott was unresponsive after the initial visit. I contacted him to confirm we wanted the service done and he got back to me about a week later after I contacted him again. He told me they could get the work done in the time frame I needed, but never actually bothered to schedule the appointment for my desired day. I followed up again about a week or two later and never heard back from him. This prompted me to look into their competitors and I am so glad I did! Thanks to Scott, I found another company who did the work much cheaper and had no issues scheduling the work for when I needed it done.

If you are seeking excellent customer service with great follow up, I'd look elsewhere. I understand they are probably busy, but lousy customer service is not acceptable for me.
  
 
  
 
 
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